// PI-02 · IT Support & Workstations
Computers that work, and keep working.
Workstation setup, troubleshooting, upgrades, backups, and hardening for small offices and households. Remote anywhere, on-site in Duluth and the Twin Ports.
// The problem
Small offices and households don't have an IT department. They have whoever is best with computers. Machines go unpatched, backups exist in theory, and every new laptop gets set up a little differently. We set machines up properly once, keep them that way, and are there when something breaks.
01
Tell us what's wrong
Or what's new. A quick call or message is enough to triage and quote the fix.
02
We fix it
Over a secure remote session you can watch, or on-site by arrangement.
03
It stays fixed
Notes on what changed, and optional monthly care so the same problem doesn't come back.
// Coverage
- New PC and laptop setup, with data migration
- Troubleshooting: slow machines, crashes, malware cleanup
- Upgrades: storage, memory, and operating systems
- Support plans for small offices
- Backup setup and restore testing
- Hardening: updates, disk encryption, password managers, MFA
- Printers, peripherals, and shared drives
- Microsoft 365 and Google Workspace setup
// Pricing
Remote Support
- Business support: $150/hr
- Secure remote session
- Troubleshooting and repairs
- Windows, macOS, and Linux
- 1-hour minimum, then 30-minute increments
- On-site by arrangement
Small-Office IT Plan
- 3-user minimum
- Patch and update management
- Backup monitoring and restore tests
- Endpoint security
- Quarterly check-in
- Support at a reduced $125/hr
Workstation Setup
- Operating system install or cleanup, fully updated
- Security hardening and disk encryption
- Backup configured and tested
- Data migration from your old machine
- Password manager and MFA setup
- Software installed from your list
// FAQ
Schedule
Book a support call
Free 30-minute call. No pitch. Just a conversation about your setup and whether we can help.
Request a call →◆ Next step
Something broken? Start here.
Describe the problem and we'll tell you what it'll take to fix, remote or on-site.