Terms of Service

1. Agreement

These terms apply to every service listed at pitt-industries.com/services (the "Services"), whether you are a business or an individual. Services are provided by Pitt Industries LLC ("we," "us"). By booking, paying for, or using a Service you agree to these terms.

For project work, the written quote, proposal, or statement of work we agree with you sets the scope, price, and schedule. If it conflicts with these terms, the signed document controls for that engagement.

2. Services

We may modify, suspend, or discontinue a subscription Service with 30 days' notice, except for material violations of these terms, which may result in immediate termination.

Availability targets for hosted Services are defined in the Service Level Agreement.

3. Fees, Billing, and Refunds

Hourly work: billed at the rate and in the increments stated for that Service, including any minimum.

Fixed-price packages: cover the scope described for the package. Work outside that scope is quoted separately or billed hourly with your approval first.

Deposits: projects over $1,000 require a 50% deposit before work is scheduled. The balance is due on completion unless your quote states otherwise.

Sales tax: Minnesota sales tax is added to parts, and to services where state law requires it. Your quote shows it.

Retainers and plans: included hours are use-it-or-lose-it each month and never roll over.

Travel: travel is included for on-site visits in Duluth (home visits are $119 for the first hour, then the hourly rate). Visits in Superior, Hermantown, and Proctor carry a $35 trip fee. Farther trips include travel time and expenses, quoted before the visit.

Subscriptions: billed monthly in advance. Cancel any time by written notice; charges are prorated to the cancellation date.

One-time services (not yet started): fully refundable on request before work begins.

One-time services (in progress): prorated refund based on the deliverables completed when you ask to cancel.

Invoices are due within 15 days unless your quote states otherwise.

4. On-Site Work

On-site visits are scheduled in advance. For each visit you agree to:

• Give us safe access to the work area, equipment, power, and network connections
• Have an adult with authority over the premises and systems present, or reachable, during the visit
• Tell us beforehand about anything that affects safety or access

We may stop or reschedule a visit if the site is unsafe. Visits cancelled with less than 24 hours' notice may be billed for the travel already committed.

5. Device Repair and Custom Builds

Diagnostics and quotes: a diagnostic fee applies to devices we assess and is credited toward the repair if you approve it. No work beyond the diagnostic happens without your approval, and if the cost would exceed the approved amount we ask you first.

Your data: we access only the data the repair requires, and we do not copy or keep your files except as needed for work you asked for, such as a data transfer. If we encounter material that appears to be illegal, we stop work and may report it to law enforcement.

Warranty: replacement parts carry the manufacturer's warranty. Our labor is warranted for 90 days: if the same fault returns because of our work, we fix it at no labor charge.

Custom builds: parts are billed at the retailer's price and paid before they are ordered, and they belong to you. The build fee covers assembly, setup, and testing. We install Windows only with a license you own or a legitimate new one.

Pickup: we tell you when your device is ready. Devices not collected within 30 days of that notice may be charged for storage. Minnesota law gives repairers a lien on repaired property until the bill is paid and allows an unpaid device to be sold after 90 days, with notice (Minn. Stat. §§ 514.18–514.22).

6. Remote Access

• We connect to your systems only with your permission, and only to the systems you authorize, for the work you asked for
• You can end a remote session at any time
• Credentials you share are used only for your engagement and are not kept after it ends; we recommend changing them once the work is done
• We do not keep standing (unattended) access unless it is part of a managed plan you signed up for, and you can revoke it at any time

7. Security Reviews and Testing

Security work runs only under a written authorization, signed before anything is tested, that names the systems and addresses in scope, the testing window, what is off-limits, and the contacts for both sides. Anything not listed is out of scope and will not be tested.

• You confirm that you own, or have the authority to approve testing of, every system and address you put in scope
• Systems hosted by a third party (cloud, hosting, or managed providers) may need that provider's permission or must follow its testing policy; you are responsible for obtaining it
• Our reviews are non-destructive: no exploitation and no denial-of-service. Even careful scanning can occasionally affect fragile systems, and you accept that risk for in-scope systems
• If we find signs of an active compromise, or a critical issue, we stop and tell you immediately
• Findings and evidence are confidential and are shared only with the contacts named in the authorization

8. Your Responsibilities

• Keep current backups of your data. We will recommend one before any work that could affect data, but we are not responsible for data that was not backed up
• Give us accurate information about your systems and environment
• Hold valid licenses for software you ask us to install or configure
• Use the Services lawfully and in line with Section 10

9. Hardware, Software, and Third-Party Services

Hardware or software we buy on your behalf is billed as quoted and becomes yours on payment. Manufacturer warranties pass to you; we do not add our own warranty to third-party products.

Third-party services we set up or integrate (internet providers, cloud platforms, VPN providers, AI model providers, and similar) are governed by their own terms. We are not responsible for their outages, pricing, or policy changes.

10. Acceptable Use

You may not use our Services to:

• Distribute malware, spam, or illegal content
• Conduct denial-of-service attacks or network abuse
• Access, scan, or test systems you are not authorized to
• Violate any applicable laws or regulations
• Infringe on third-party intellectual property rights
• Resell or sublicense Services without written permission

We may suspend Services immediately for material violations of this section.

11. Data, Privacy, and Confidentiality

We handle personal data as described in our Privacy Policy. For hosted Services, your data is stored on our infrastructure. We do not sell or share customer data with third parties for advertising.

Information you share with us about your business, systems, or network is kept confidential and used only to deliver your Services, unless the law requires otherwise.

12. Limitation of Liability

Services are provided "as is." We make no warranties beyond those stated in the SLA or your written quote. Our total liability for any claim is limited to the amount you paid us in the 3 months preceding the claim.

We are not liable for indirect, consequential, or incidental damages, including loss of data, revenue, or business opportunity.

13. Independent Contractor; No Professional Advice

We work as an independent contractor. Pitt Industries LLC is not a law firm, accounting firm, or financial advisor, and nothing we provide is legal, tax, or financial advice.

14. Website Projects

• Ownership: your domain, hosting account and website code are registered in your name. You add us as a member or collaborator; you can remove our access at any time and keep everything
• Third-party costs, such as domain registration and renewals, are billed to you directly by the provider. You are responsible for keeping your payment details current and auto-renew on
• You provide the content (text, logos, photos) and confirm you have the right to use it. We do not supply stock imagery or logos unless agreed in writing
• Each package includes two rounds of revisions on the agreed scope. Further changes, new pages or features are quoted first and billed at the standard rate
• If a project waits on your content or feedback for more than 30 days, we pause it; restarting may move the launch date
• The balance is due at launch. Until it is paid we may keep the site on its preview address
• Care plans (Care and Care+): billed monthly, cancel any time by written notice. Included edit time (Care+) does not roll over. On cancellation we remove our access and you keep the site, domain and code

15. Governing Law

These terms are governed by the laws of the State of Minnesota.

16. Changes to These Terms

We may update these terms. We will email active customers at least 14 days before material changes take effect. Continued use of the Services after the effective date means you accept the change.

17. Contact

Questions about these terms: pitt-industries.com/contact